I can't do it by Friday. We may not be able to complete it by Friday. Aynı kötü haber; biri arkadaşa, öbürü müşteriye uyar. Farkı beş küçük seçim yaratıyor.
1Beş araç
DOĞRUDAN
Ican'tdo it by Friday
KURUMSAL
Wemay not be able tocomplete it by Friday
KİŞİSİZ
Itmight not be possibleto complete the work by Friday
| Araç | Doğrudan → yumuşak |
|---|---|
| kişi | I → we → it |
| yardımcı | can't → may not be able to → might not be possible |
| kelime | do, get → complete, receive |
| biçim | can't → cannot |
| uzunluk | kısa → uzun, dolaylı |
I sorumluluğu üstlenir, we bir ekip adına konuşur, it kimseyi öne çıkarmaz ve kimseyi suçlamaz.
2Aynı mesaj iki tonda
| Doğrudan | Yumuşak |
|---|---|
| I can't do it by Friday. | We may not be able to complete it by Friday. |
| Can you send it? | Could you possibly send it? |
| You made a mistake in the invoice. | There seems to be a mistake in the invoice. |
| You must pay by Monday. | We would appreciate payment by Monday. |
| No. | I'm afraid that won't be possible. |
Cumaya kadar tamamlayamayabiliriz.
We may not be able to complete it by Friday.
Acaba bugün gönderebilir misiniz?
Could you possibly send it today?
Faturada bir hata var gibi görünüyor.
There seems to be a mistake in the invoice.
Bu akşam gelemeyebilirim.
I might not make it tonight.
3Sıra sana
Müşteriye yumuşak biçimde yaz, sonra altındaki cevaplara bak.
- We can't deliver it today.
- Send me the file.
- You wrote the wrong address.
- No.
Cevaplar: We may not be able to deliver it today. · Could you possibly send me the file? · There seems to be a mistake in the address. · I'm afraid that won't be possible.
Sık yapılan hatalar
✗We may not able to complete it.
✓We may not be able to complete it.
may'den sonra yalın be.
✗It might not possible to finish by Friday.
✓It might not be possible to finish by Friday.
might'tan sonra be.
✗(müşteriye) You made a mistake in the invoice.
✓There seems to be a mistake in the invoice.
Müşteriyi suçlama; kişisiz söyle.